Refund Policy

Last updated:

Version 1.0 · Effective

1. The 5-Day Money-Back Guarantee

We want you to trade with clarity and confidence. If you upgrade to a paid TRACO plan and find that the Service does not meet your needs, you are eligible for a full refund within five (5) days of your initial payment.

2. How to Request a Refund

To claim your 5-day refund, you must email support@officialtraco.online within 5 days (120 hours) of your payment timestamp.

Please include:

• Your registered email address.
• Your Payment Receipt ID or Transaction Reference.
• A brief reason for the cancellation (optional, but helps us improve).

3. Refund Processing

Once approved, refunds are processed back to the original payment method (UPI or card) used during the transaction.

• Refunds are initiated from our payment gateway within 24-48 hours.
• Depending on your bank, it may take an additional 5-7 business days for the funds to reflect in your account.

4. Non-Refundable Scenarios

• Requests made after the 5-day window has expired will not be honored.
• Renewal charges via Autopay are not eligible for the 5-day refund; the guarantee applies only to your first initial payment on a plan.
• If your account is terminated for violating our Terms of Service (e.g., abusing the trial system or scraping data), no refund will be issued.

5. Upgrades & Downgrades

• Upgrades: When upgrading tiers, the price difference is charged.
• Downgrades: Tier changes take effect at the end of your current billing cycle; partial month refunds are not provided for downgrades.

6. Contact Us

For all refund requests: support@officialtraco.online

Operations: Gorakhpur, Uttar Pradesh, India